The State of Frontline Training, Tech & Trends: 2025 Report
The latest insights from over 1,200 frontline leaders - from how they train their workforce, to the impact of AI on day-to-day operations.
Unlock the future of frontline success in 2025
Our new report brings you exclusive insights into how training, technology, and trends are shaping frontline operations. Discover the challenges and strategies identified by over 1,200 leaders and workers across key industries, and learn how to better empower your frontline for enhanced performance, retention, and customer satisfaction.
Training holds the key to business impact
With 39% of frontline leaders citing retention as their #1 issue, effective training has emerged as the top solution. In fact, 89% believe better training would reduce turnover, and 83% of workers agree it’s essential to their success. This report uncovers actionable strategies to modernize training, bridging the gap between leaders and workers for stronger alignment and retention.
Tech access needs to catch up to frontline demands
Frontline workers are clear—they want less complexity in accessing workplace tools. While mobile reliance is growing, only 4% currently access work software on their own devices, and 79% say they’d prefer not to access workplace software through standalone apps. Learn how to simplify tech access and build a more frontline-friendly environment.
AI: a game-changer waiting to be embraced
Frontline leaders want AI to support faster, more effective training, but only 22% report formal company support. Discover how to harness AI to streamline training and overcome resource barriers. This report highlights the promise and the path forward for AI-driven frontline transformation.
