The State of Training in the On-Demand Industry: 2024 Report

What you’ll learn

There exists no ‘source of truth’ or literature for those working in operations to consult regarding performance benchmarks and industry best practices. The purpose of this report is to demystify the state of operations as a whole by addressing the unanswered - how processes are currently being executed and the impact of this on both business and worker, in numbers.

This report will help you gain insight into:

• What your peers are doing, and how successfully

• What to work on to overcome common challenges surrounding onboarding, training, health & safety and retention this year

• What deskless workers need to elevate their experience and improve performance

We surveyed 500+ operations managers and workers at on-demand companies.